Refund policy

Refund, Return & Exchange Policy

Last updated: October 31, 2026

By placing an order with Talvrek you agree to this policy together with our Shipping Policy, Terms of Service and Privacy Policy. Talvrek is the seller of every order placed on talvrek.shop.

1. How our products are made

Every product is made to order: it is produced for you after your order is placed, and we do not hold finished stock. This policy has two parts that work together: 14-day returns for eligible items you no longer want (Section 2), and 30-day protection for items that arrive defective, damaged or wrong (Section 3). It also explains how to ask for a return or refund and how it fits with the consumer rights you already have (Section 10).

2. 14-day returns

You can request a return of an eligible item within 14 calendar days of the date you received it. To be eligible, the item must be:

unused, unworn and unwashed;
not altered in any way;
in its original condition, with all tags, accessories and packaging that came with it.

For these returns the customer pays the return shipping cost. Once we receive the item and confirm it meets these conditions, we refund the price of the item (see Section 8).

3. 30-day protection for defective, damaged or wrong items

Report the problem within 30 days of delivery (or of the expected delivery date if the package never arrived). This applies to every item, including personalised items, and is separate from the 14-day return window. We will send a replacement or refund you, depending on the case, if the item is:

Defective: a print or stitching flaw, faulty material or another manufacturing defect.
The wrong item: a different product, size or colour from the one you ordered because of our error.
Damaged in transit: torn, broken or unusable when it arrived.
Lost: confirmed by the carrier as lost (see Section 7).

Please send clear photos or a short video of the problem. When the error is ours, Talvrek covers any return shipping that is needed; in most cases we do not need the item back.

4. Personalised items

Items made to your own specifications, such as a custom name, number or text, cannot be returned for a change of mind or for a size you selected. They are still fully covered under Section 3 if they arrive defective, damaged or different from what you entered at checkout.

5. When we cannot offer a return or refund

Return requests made more than 14 days after delivery, or items that are used, worn, washed, altered or incomplete (unless the item is defective, damaged or wrong under Section 3).
Name or number text on a personalised item that matches what you entered at checkout.
Minor variation that is normal for made-to-order products: a slight colour difference between screen and material, about 1–2 inches in measurements, small differences in print or stitch placement.
Defect, damage or wrong-item claims made more than 30 days after delivery, or without the clear photos or video that the claim needs.
Refused or unclaimed packages (see Section 7).

None of these limits your statutory consumer rights (Section 10). Where a statutory right applies, it prevails.

6. How to request a return or refund

Email support@talvrek.shop with the subject Order #[number].
Give your order number, the item, the reason for your request and, for a defective, damaged or wrong item, your photos or video.
We aim to reply within 24 hours on business days with the next steps.

If a return is approved we send you the return address and instructions. Returns are not accepted without our approval first, and items sent without approval cannot be processed.

7. Special situations

Cancellations

Because production starts quickly, an order can be cancelled only before production has started. Email us as soon as possible, ideally within 2 hours of placing your order, with your order number. If it is not yet in production we cancel it and refund you in full. Once production has started it cannot be cancelled, but eligible items can still be returned under Section 2.

Address errors and refused packages

Please check your shipping address at checkout. If a package is returned to us because the address was wrong or incomplete, or because it was refused or not collected, we can send it again once the shipping cost is paid.

Lost, late or “delivered but not received”

Delivery estimates are estimates, not guarantees, and a delay alone is not grounds for a refund. If tracking shows no movement for 10 days or more, or shows delivery but you did not receive the package, write to us. We will investigate with the carrier and replace or refund the order if the loss is confirmed.

Split shipments

An order with several items can arrive in more than one package, each with its own tracking number. That is normal and is not a reason for a refund.

8. How refunds are paid

Approved refunds go back to the original payment method within 5–10 business days of approval. Your bank or card issuer controls how soon it then appears.
If you do not see it after 10 business days, check your statement (it may appear under a different name) and email us with your order number and the approval date.

9. Exchanges

We do not exchange items directly. If you need a different size or style, return the eligible item under Section 2 and place a new order. If the item you received is defective, wrong or damaged, we replace it under Section 3.

10. Your consumer rights

This policy is in addition to the consumer rights you have where you live and does not replace them. Nothing here limits any right that cannot be excluded by law.

11. Fraud prevention and chargebacks

We may decline a claim that appears abusive, for example repeated claims, claims that do not match the photos, or claims for items that were delivered. If you have a problem with an order, please contact us first: we resolve most claims faster than a card dispute, and we cooperate fully with your card issuer if a dispute is opened.

12. Contact

Talvrek
Email: support@talvrek.shop
Phone: +1 657-456-2813
Business address: 413 Pine St STE 200, Seattle, WA 98101, United States (this is not a returns address; returns are arranged by email first)

Talvrek may update this policy. The version shown here applies to new orders; existing orders keep the terms in force when they were placed.